FAQs

We use state of the art HEPA filtration vacuums!

Creosote builds up from use of a fireplace, so this needs to be properly cleaned out annually to ensure the safest use of your unit.

It generally takes our CSIA Certified Chimney Sweeps about an hour to get the job done.

The NFPA (National Fire Protection Association) recommends annual inspections of all flue venting systems.

It is recommended that you hire a CSIA (Chimney Safety Institute of America) Certified Chimney Sweep.

When a chimney sweep is CSIA Certified, they are well-trained service professionals within CSIA. The CSIA holds the industry standard credential when it comes to chimney sweep services.

Have the area cleared out in front of the fireplace and DO NOT have a fire for 24 hours before the appointment.

Creosote is a dangerous, flammable, tar-like byproduct of combustion from your fires. When creosote is ignited, it causes chimney fires.

No! We care about your home; therefore, we take the time to lay down clean drop cloths in our work area and we run HEPA filtration vacuums while we work so the dust does not end up in your home!

The flue is the interior lining of the chimney that allows smoke to safely exit the home.

Yes.

We offer free-standing wood and gas stoves, as well as fireplace inserts!

It is recommended that you burn seasoned wood with moisture content between 15-25%. Hardwoods have a longer burn time than softwoods.

In most situations, yes!

An insert is installed inside of an existing fireplace structure.

Yes!

No.

Wood inserts are a worthwhile, high-efficiency retrofit with good aesthetic features that you can instal directly into your old inefficient fireplace.

You should look for an efficiency rating of around 70% or better, your desired log length, and that the unit is UL Listed (a measure of testing and certifying for safety).

A unit that is properly operated and maintained can last up to 20-30 years.